General Terms and Conditions (T&C)
As of: September 2025
Company: Kantar Heizung und Bad GmbH
Registered business address: Kurfürstendamm 224, 10719 Berlin, Germany
Postal address: Buckower Damm 195, 12349 Berlin, Germany
Tel: +49 157 82290000
E-Mail: info@kantarheizungundbad.de
Commercial Register: District Court of Charlottenburg, HRB 271480
VAT ID No.: DE454715482
Management: Ayşegül Kablan Kantar
§1 Terms, Scope and Effectiveness
1.1. Seller: Kantar Heizung und Bad GmbH (Seller) procures, distributes, and delivers products in the areas of sanitary, heating, cooling, climate technology, and bathroom.
1.2. Customer: A customer is any natural or legal person who purchases goods/services from the seller (end consumer, installer, wholesaler, construction/interior design company, etc.).
1.3. Consumer: A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity (§ 13 BGB).
1.4. Product: All goods, accessories, and related services offered by the seller.
1.5. Offer: The presentation/listing of products is not a binding offer; a binding offer is made by the customer upon completing the order.
1.6. Order: The binding intention to purchase submitted by the customer to the seller, including details on products, delivery, and payment.
1.7. Order Confirmation: Notification from the seller regarding the receipt and/or acceptance of the order. The contract is concluded with the order confirmation and/or the dispatch of the goods.
1.8. Payment: Including SEPA transfer, credit/debit card, PayPal, Klarna, Apple Pay, Google Pay, and Stripe-based methods; third-party terms apply additionally.
1.9. Shipping: The ordered goods are handed over from the warehouse to the carrier, and the shipping process begins.
1.10. Delivery: Physical handover to the customer/authorised recipient. As a rule, delivery of packages is made by courier/parcels service, while bulky goods are delivered free to the curb (free to the curb).
1.11. Returns: Return due to statutory right of withdrawal, voluntary return policy, or mutually agreed return/collection.
1.12. Right of withdrawal: The statutory right to withdraw from the contract within the specified period without providing a reason.
1.13. Voluntary 30-Day Return: In addition to the law; the conditions for this are regulated in these terms and conditions.
1.14. Bulky/non-packageable goods: These are goods that cannot be shipped as standard packages and must be transported by freight, weighing over 50 kg.
1.15. Statutory Liability for Defects (Warranty): Statutory rights under the German Civil Code (BGB) in the case of defective performance (in particular, rectification/replacement delivery).
1.16. Guarantee (voluntary): If this is granted, the scope and duration will be specified separately. The statutory rights remain unaffected.
1.17. RMA: Authorisation/reference required for returns/service cases, which includes the return address and instructions to be provided.
1.18. Packaging waste: Waste according to the Packaging Act (LUCID/Dual System obligations).
1.19. Electrical/Electronic Waste: Waste according to the Electrical and Electronic Equipment Act ElektroG (WEEE) and the BattG (Batteries/Accumulators).
1.20. Self-supply reservation: In the event of unavailability due to a lack of self-supply, the seller may withdraw from the contract after notification and refund any payments already received.
1.21. Distribution Channels: The distribution of Kantar Heizung und Bad GmbH takes place through three channels:
1.21.1. Online channels: via www.sanihub.de, www.conforta.de, www.kantarheizungundbad.de.
1.21.2. Marketplaces: via platforms such as Amazon, eBay, Kleinanzeigen, etc.
1.21.3. Offline channels: via store/distribution/field sales/telephone/email.
1.22. Validity: These terms and conditions apply to all business relationships between the seller and the customer.
1.23. The version valid at the time of the conclusion of the contract is decisive.
1.24. Standard Contract Text: These terms and conditions constitute a standard contract text for consumers and businesses. Mandatory consumer protection regulations remain unaffected and apply.
1.25. Marketplaces: If mandatory regulations of the respective marketplace platforms contradict these terms and conditions, the platform rules shall take precedence solely for the relevant transaction, while ensuring consumer protection.
§2 Conclusion of Contract
2.1. Online channels & marketplaces: Listings are non-binding; the customer submits a binding offer upon completing the order. The contract is concluded with the order confirmation and/or dispatch.
2.2. Offline channels: Conclusion of contract through offer-acceptance, order form/order confirmation/delivery note and/or invoice confirmation.
2.3. Correction: Before submitting the order, data can be checked and corrected (form or platform interface).
2.4. Contract language: Generally German/English.
§3 Prices, Taxes and Payment
3.1. Price Information The prices are stated in EUR and are displayed on the product page as well as in the checkout either including VAT or as a net amount plus VAT. The total price and any environmental/levies will be transparently displayed before payment.
3.2. Delivery Clause & Additional Costs: Prices are based on the delivery clause specified in the offer. If no transport/insurance/additional costs are indicated, the prices are considered inclusive, unless stated otherwise in the online/marketplace checkout or in the offline order confirmation. Costs due to incorrect/incomplete addresses may be charged to the customer.
3.3. Marketplaces: Price/promotion presentation is carried out in accordance with the rules of the respective platform.
3.4. Payment methods: SEPA transfer, credit/debit card (Visa, Mastercard, etc.), PayPal, Klarna, Apple Pay, Google Pay, and Stripe-based methods. Available methods may vary depending on country/shopping cart/risk assessment; prepayment/collateral may be required. Third-party conditions also apply.
§4 Delivery
4.1. Scope and Deadline: Delivery to the countries/regions listed on the pages. The specified deadlines are for information purposes only and are non-binding unless expressly guaranteed. Unless otherwise stated in the product description, goods will be handed over to the carrier (courier/parcels service) at the latest within 5 working days if in stock. The deadline begins with prepayment on the day after receipt of payment, and for other payment methods on the following working day after the conclusion of the contract.
4.2. Dependencies & redelivery: Delivery times may vary depending on stock availability and shipping planning; in the case of failed delivery attempts, new dates and additional costs may be incurred.
4.3. Type: Packages are delivered by courier/package service, bulky goods by freight forwarding. Delivery is usually made free to the curb. Assembly or the removal of old appliances is not offered.
4.4. Collection from warehouse: If possible, handover will take place against proof of identity/order at the specified warehouse address.
4.5. Access/Readiness The customer must ensure that they are present during the delivery time window and provide access as well as permissions.
4.6. Transfer of risk: If the seller organises the shipping, the risk passes to the customer upon physical delivery; if the customer appoints their own carrier, the risk passes to the customer upon delivery to the carrier.
4.7. Self-supply reservation: In the event of unavailability due to upstream suppliers, the seller will inform immediately; any payments already received will be refunded and the contract can be rescinded.
§5 Statutory Right of Withdrawal for Consumers
5.1. Deadline: Consumers can withdraw within 14 days without giving any reasons. The period begins on the day the consumer or a third party designated by the consumer, who is not the carrier, takes possession of the goods.
5.2. Notification: Withdrawal by letter or email to:
Kantar Heizung und Bad GmbH, Kurfürstendamm 224, 10719 Berlin
E-Mail: info@kantarheizungundbad.de
5.3. Consequences: The seller will refund payments within 14 days of receiving the cancellation notice. The refund may be withheld until the goods are received back or proof of dispatch is provided.
5.4. Return address & costs: Physical returns are to be sent to the warehouse/return address provided in the RMA process. The return costs are to be borne by the consumer.
5.5. Exceptions: No right of withdrawal, among others, for: non-prefabricated goods with individual selection/specification or clearly tailored to personal needs; perishable goods or goods with a short shelf life; sealed goods for health/hygiene reasons, if the seal has been removed; goods that have been inseparably mixed with other items after delivery; sealed audio/video recordings or software after opening; goods that have been assembled or obviously used.
§6 Sample Withdrawal Form
(Optional use by the customer.)
Kantar Heizung und Bad GmbH
Return address: Schenker Deutschland AG, Wegastraße 8a, 06116 Halle (Saale), Deutschland
E-Mail: info@kantarheizungundbad.de
I hereby withdraw the contract for the purchase of the following goods: [ … ]
Ordered on / received on: [ … ] / [ … ]
Name/Company and Address: [ … ]
Date / Signature (only for communication on paper): [ … ]
§7 Goods Receipt Inspection and Transport Damage
7.1. Please check the delivery promptly; in the case of visible damage/defects, a report must be created and reported immediately.
7.2. In the case of damage/loss that is not externally visible, it is recommended to report this to the seller within 5 days and to the carrier within 7 days.
7.3. Merchants/companies are obliged to examine the goods immediately and to report any defects found without delay (§ 377 HGB). Otherwise, rights regarding defects may be forfeited. This regulation does not limit statutory rights.
§8 Statutory Liability for Defects (Warranty) and Guarantee
8.1. Warranty: Statutory rights under the German Civil Code (BGB) remain unaffected. Priority is given to rectification or replacement delivery.
8.2. Deadlines. Limitation period: 2 years for consumers, 1 year for traders/companies (as far as legally permissible).
8.3. Guarantee (voluntary): If granted; scope and duration will be specified separately.
8.4. Exclusions: Improper use, unauthorised modifications, violation of assembly instructions, etc. are excluded.
§9 Liability
9.1. Unlimited liability in cases of intent and gross negligence; in cases of simple negligence, only for foreseeable, typical contractual damages.
9.2. Damage to life, body or health as well as product liability and express guarantees shall remain unaffected by this.
9.3. No liability for delays/costs due to the customer's breach of cooperation obligations (non-attendance, lack of access/permissions).
§10 Voluntary 30-Day Return Policy (Goodwill)
10.1. Scope: Regardless of statutory rights, the seller offers a voluntary return within 30 days of delivery.
10.2. Conditions: The goods must be unused and undamaged and, where possible, returned in the original packaging (reasonable opening/checking excluded)
10.3. Bulky Returns: For returns organised by the seller weighing over 50 kg, the customer bears the direct collection costs; these will be communicated in advance.
10.4. Refund: After receipt of goods by the seller or presentation of the shipping proof, refund via the original payment method. Depreciation due to excessive use may be deducted.
10.5. Relationship to the Law: This voluntary arrangement does not limit the right of withdrawal or statutory claims.
§11 Other Provisions
11.1. Packaging Act/LUCID: The packaging obligations are being met; recognised take-back systems are being used.
11.2. ElectroG (WEEE) & BattG: Information on the return/disposal of electrical/electronic devices as well as batteries/accumulators is provided on the product/packaging and websites.
11.3. Images & Dimensions: Product images are symbolic; slight variations in colour/tone/dimensions (e.g. due to batch/screen) are possible.
11.4. Installation & Compliance: Installation of HVAC products exclusively by qualified and authorised personnel in accordance with manufacturer specifications and applicable DIN/EN standards. Damage resulting from improper installation, system incompatibility, faulty electrical/installation connections, or inadequate system water quality is excluded from warranty and any voluntary guarantees.
11.5. Export controls & sanctions: Products may be subject to export controls/sanctions law; the customer ensures compliance with applicable regulations.
11.6. Default: In the event of payment default, the statutory default interest (BGB § 288) and reasonable reminder/collection costs apply. Companies are only entitled to set-off/retention rights in the case of undisputed or legally established counterclaims.
11.7. Severability clause: The invalidity of individual provisions does not affect the validity of the remaining provisions.
11.8. Retention of title: Until full payment has been made, the goods remain the property of the seller; the retention of title may – to the extent legally permissible – be extended to processed/combined goods.
§12 Force Majeure
12.1. Definition: Force majeure refers to extraordinary events outside the seller's sphere of influence that make the fulfilment of contractual obligations wholly or partially, temporarily or permanently impossible, or unreasonably difficult.
12.2. Cases of force majeure are particularly:
a) Natural disasters (earthquakes, floods, storms, fires, frost, extreme heat, etc.),
b) War, unrest, embargo, sabotage, terrorist acts, internal disturbances,
c) Strike, lockout, industrial action or general transport/logistics disruptions,
d) Interruption of energy supply, exceptional scarcity of materials/raw materials, disruptions in ports/customs,
e) Measures by authorities/state (restrictions, export/import bans, quarantine decisions),
f) Pandemic, epidemic, spread of communicable diseases or related governmental restrictions, production/transport bans, quarantine measures,
g) other extraordinary and unforeseeable events that directly or indirectly affect the fulfilment of the contract.
12.3. Legal consequences;
a) The seller's obligations are suspended for the duration of the effects;
b) Delays due to force majeure do not constitute a default; there are no claims for damages or contractual penalties;
c) The seller must immediately notify in writing the occurrence and the expected duration of the force majeure. After the obstacle has been removed, performance will be resumed within a reasonable period;
d) If force majeure lasts longer than 60 days, both parties may terminate the contract; the seller will refund payments received for unfulfilled parts.
12.4. Sub-suppliers: If force majeure affects sub-suppliers/logistics partners, the above restrictions shall apply accordingly.
12.5. Restriction: Pure financial difficulties, lack of liquidity, or a general decline in demand do not in themselves constitute force majeure; however, they may be taken into account in connection with the aforementioned events.
§13 Applicable Law and Jurisdiction
These terms and conditions and any disputes arising from them are subject to German law; the CISG and conflict of laws rules do not apply. For merchants and public law entities, Berlin is the exclusive place of jurisdiction. Mandatory consumer protection remains unaffected.
§14 Alternative Dispute Resolution (VSBG)
Notice pursuant to § 36 VSBG: We do not participate in dispute resolution procedures before a consumer arbitration board and are not obliged to do so.
§15 Data Protection
The processing of personal data is explained in the privacy policy published on our website.
§16 Amendments
These terms and conditions may be updated from time to time. The current version comes into effect upon publication on our website; significant changes will be announced in accordance with applicable law.